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Aero Kitchen and Bath – Custom Kitchen Cabinets and Renovations

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604⁠-⁠559⁠-⁠8080
604⁠-⁠559⁠-⁠8080
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Warranty Information

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Coverage at a Glance

  • Cabinetry and everything else we manufacture. Five years from the date of purchase, against substantial defects in materials and workmanship under normal home use.
  • Hardware. Hinges and drawer glides carry a lifetime warranty through our suppliers.
  • Renovation materials and workmanship. Three years.
  • Countertop fabrication and installation. Two years, including seam performance.
  • Laminate countertops. One year from the date of purchase.

The countertop material itself is a separate matter. We fabricate and install, sourcing slabs from major distributors, so the stone or quartz is covered by whoever made it rather than by us. How countertop warranties work.

The warranty goes to the original purchaser only, needs proof of purchase, and cannot be passed to a later owner. It does not apply to cabinetry used in rental, commercial, business, institutional or other non-residential settings.

What Is Covered

Aero Kitchen and Bath (“Aero Kitchen”) warrants all parts and products manufactured to be free of substantial defects in materials and workmanship for a period of five years from date of purchase and under normal home use. In addition, Aero Kitchen and Bath extends a lifetime warranty through its suppliers, specifically on all hinges and drawer glides. Renovation materials and workmanship are warranted for a period of three years from date of purchase. Countertop fabrication and installation, including seam performance, are warranted for a period of two years. Laminate countertops have a warranty of 1 year from date of purchase. The countertop material itself is warranted by its manufacturer under that manufacturer’s own policy, and not under this warranty.
This warranty is only extended to the original purchaser, is subject to proof of purchase, and may not be transferred to any subsequent owner. Warranties do not apply to products used for rental, commercial, business, institutional, or other non-residential applications. The warranty is determined at the sole discretion of Aero Kitchen and at Aero Kitchen’s option is limited to repair, replacement, or substitution of parts and/or products found to be defective under normal indoor residential use. Refunds are not available. Under no condition will Aero Kitchen be liable for any loss or damage of any kind including, but not limited to, any indirect, special, incidental or consequential damages arising from the use of this product by any person.
Aero Kitchen makes every effort to use the best materials and manufacturing techniques available. With continuous improvements, Aero Kitchen reserves the right to change specifications in design and materials without notice and with no obligation to retrofit products previously manufactured.

Appearance disclaimer

Aero Kitchen is diligent in creating consistency; however, you should also expect variation in product appearance due to finish techniques, wood characteristics, grain direction, lighting, aging and care. You should expect variations in appearance between cabinets, doors, drawer fronts, trim and/or molding, as well as within each component.
Wood is a naturally grown product where the density varies within the tree, and therefore the colour tone of wood varies even within the same species. The colour tone of wood impacts the finish colour, particularly on lighter tone stains. Grain direction can also impact the colour tone of wood. Veneers may appear different from solid wood pieces. Edge-banding is usually made from PVC and is colour-consistent; however, it will not match the variation in wood tones. Finishes are applied in a variety of methods, including by hand. Any finish that requires hand sanding will have variation in colour tones even on the same piece, door or drawer front. Darker finishes accentuate minor blemishes.

Natural woods, different species and finishes will all age at different rates, therefore product shown in displays and/or printed materials will not be an exact match to new cabinetry. Replacement doors may not match at all. Samples are to provide an approximate appearance of the product before purchase. In addition, manufacturing occasionally refines products or specifications, and samples may not reflect this activity.

This warranty does not cover:

  • Variation in wood grain, stain, finish, aging, and other wood characteristics.
  • Environmental influences such as water, humidity, mold, UV rays, light exposure or extreme temperature.
  • Normal wear and tear, or misuse.
  • Labour, installation or transportation costs.
  • Faulty installation.
  • Consequential or incidental damage or any damage or errors resulting from, or related to, the transport, removal, installation, or use of product.
  • Incorrect storage, delivery or handling.
  • Any modified or refinished product.
Modern walk-in closet with seating

Countertops

We are a fabricator. We source raw stone slabs and engineered materials from major distributors, cut and finish them, and install them. That splits a countertop warranty in two.

What we cover. Fabrication and installation for two years, including seam performance. If a seam opens or the fabrication is at fault, that is ours to put right.

What the manufacturer covers. The material itself, under its own policy.

  • Engineered quartz. Brands such as Cambria and Caesarstone typically carry a separate 10-year, 25-year or limited lifetime residential warranty against material defects, depending on the brand you choose. We will tell you which one applies to the slab you pick.
  • Natural stone, granite and marble. These generally carry no manufacturing warranty. Variation, pits and fissures are inherent to organic stone rather than faults in it. Our fabrication and the seams are still covered.

What no countertop warranty covers. In line with standard industry practice, damage from misuse is excluded:

  • Thermal shock. Cracking or discolouration from putting scorching hot pans or appliances, a crockpot for instance, directly on quartz or stone.
  • Chemical abuse. Dulling or etching from bleach, abrasive pads or highly acidic cleaners.
  • Physical force. Chips, scratches or cracks from dropped heavy objects or other impact.
  • Structural movement. Cracks or seam separation caused by the natural settling of your home’s foundation, or by cabinets shifting.

Our product care guide covers day-to-day cleaning. See also the countertop materials we work with.

How to Make a Claim

1. Get in touch. Call 604-559-8080 or email sales@aerokitchen.com and tell us what has gone wrong. Photographs help.

2. Have your proof of purchase to hand. The warranty runs from the date of purchase and covers the original purchaser, so we need the original paperwork.

3. We look at it and put it right. Aero Kitchen repairs, replaces or substitutes the part or product, at our option. Refunds are not available.

Labour, installation and transport costs are not covered, and neither is installation carried out by someone else. The full list of exclusions is above.

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Looking After Your Cabinetry

Several of the exclusions above come down to how cabinetry is looked after: water and humidity, light exposure, extreme temperature, and ordinary wear. Our product care guide sets out what to clean with, what to keep away from the finish, and how to protect it from moisture, sunlight and heat.

See also the door materials we build in and our countertop range.